Swiss Gold Global 2.0Refund Policy
The refundable Product is defined as the first purchase of the Swiss Gold Global Services and Programs.
In the case that physical products have been shipped, the refund will be completed upon the confirmed return of the shipped items to the authorized fulfillment Agency of the Company.
In the case of a physical product refund, if the Company does not receive the tracking number and shipping receipt of the returned items within seven (7) days of the refund request, the refund will be completed after deducting the non-returned items.
The Customer must apply for a refund by contacting Swiss Gold Global Member’s Support by written request by logging into their personal Member Account Center and logging a secure request, providing their Membership ID and Order Number.
If a refund request is made by email, it is the responsibility of the purchaser to confirm that the Company received the email confirming the request as the Company will not be liable for emails displaced in spam filters and other email server filters.
Precious metal products are not refundable; however Swiss Gold Global offers a 100% buyback program to non-shipped items.
All proceeds of sell-back transactions or other moneys forwarded to a Member will only be paid to the approved Member’s account as per the Membership compliance Know Your Customer "KYC" approved bank details. No funds will be paid to a third party account holder.